FAQs

How can I buy tickets for shows?

Pay online with your credit/debit card or pay by cheque. To pay by cheque please contact the Box Office on 0121 240 0218.

Are there any booking fees?

There are no booking fees for RWP or SCART shows but some professional touring companies and concert producers may add a transaction fee.

Can I buy tickets from the Town Hall’s Box Office?

Tickets for RWP and SCART shows are sold on this ticketor site.

Is strobe lighting used during the show?

Strobe lighting may be used – please check with the Box Office before you purchase your tickets.

What is the telephone number for the Box Office and when is it open?

The RWP Box Office telephone number is 0121 240 0218.  At busy times there is a voice mail facility.  You will be called back if you leave your name and number.  You can also contact the Producer on 07751 629722.  The Town Hall Box Office is 0121 464 8990 (Mon-Fri 10am-4pm).

Can I buy tickets on the door?

Yes, you can purchase tickets on the door but with cash only.  We are unable to guarantee tickets on the door and you may like to check availability with the Box Office before you travel.

Is there a charge for printing my own tickets or collecting them on the door? 

It is free to print your own tickets or to collect your pre-paid tickets on the door.  Please ensure you have some form of ID with you to collect your tickets.

Can I display my e-ticket on my mobile phone?

Yes.  You can save printing costs by bringing your e-ticket to the venue on your smart phone or tablet.  All ticket purchases and seat allocations are recorded for your security.

Where is the seating plan?

The seating plans are visible when you book your tickets – there may be slight variations in seating arrangements depending on the type of performance.

What are concessions?

Some shows offer concessions tickets – these have been discounted.

Are there any voucher codes?

Yes.  Please check the voucher code section on the website regularly.

I wish to book tickets for a school visit to see Snow White and the Seven Dwarfs in December 2016 – is there a special arrangement?

For school bookings please contact the Box Office or the Producer on 07751 629722.

I am a wheelchair user and wish to stay in my wheelchair – where is the best place?

Please contact us and you will be allocated two spaces at no extra cost in Row H (depending on availability).

Can I leave my wheelchair, pram or buggy in a secure place during the show?

Yes.  There is a secure room for use by guests wishing to park their wheelchairs, prams and buggies.  You will be given a receipt for your item.  Always keep your valuables with you.  Due to fire regulations items cannot be left in the gangways.

Are my card details stored?

No card or financial details are stored on our system. We do not share your personal information with any other company and store limited details in compliance with the Data Protection Act.

I’ve lost my tickets.  What should I do?

If you have purchased your tickets online you can re-print them.  For enquiries please contact the Box Office on 0121 240 0218 or speak to one of our Duty Managers when you arrive at the Town Hall.  Ticket purchases are recorded for security.

I’ve purchased tickets but my plans have changed.  Can I get a refund?

We do not offer refunds unless we are able to re-sell your tickets.  A £1.50 charge per ticket applies for this service. Please contact the Box Office.

What time will the doors open before the show?

Doors open 1 hour before the show starts.

Can I buy refreshments at the Town Hall?

Yes.  You can buy tea/coffee and ice-creams.  There is also a licensed bar which is open before the show starts and during the interval.  Please note that the bar only accepts CASH and this is due to the speed of service during busy times.

Where can I park?

There are lots of pay and display car parks near the Town Hall as well as allocated spaces that are free after 6pm.  Click here to view Google Earth images of nearby car parks.

How can I audition for future shows?

Keep an eye on the RWP website for announcements of forthcoming shows.  We always welcome and encourage new performers, directors, choreographers and crew.